Right of withdrawal
Information regarding the right of withdrawal
Customers have a right of withdrawal within 14 days of the purchase.
Right of withdrawal
Please note the special terms of returns in wholesalers.
If you want to return the items you do not want, please contact us within 10 working days of receipt of the delivery:
• There is a 30% re-stocking fee for returns which will be deducted from the value of the return.
• The customer arranges the return at his own expense.
• Returns will only be accepted if the goods are in perfect condition and can be resold.
The goods must be returned in their original packaging and in an unopened, unused condition.
• The return will be checked for completeness after delivery in our warehouse. After verification, the customer will receive a credit note within 7 days.
• It must be ensured that all original parts are returned. Shinetech New Energy won’t create credit for unwanted items that are missing accessories or parts / packaging of the originally shipped products are damaged.
The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. Withdrawals outside of this period will no longer be considered and may be sent back for a fee.
In order to invoke your right of withdrawal, you must inform us of your decision to withdraw this contract by means of a clear declaration (e.g. a letter sent by post, fax or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
The withdrawal must be sent to:
Shinetech New Energy GmbH
Telefax +49 89 20096113
Result of the withdrawal
If you withdraw this contract, we shall repay you the credit (70% of the value of the goods, see above) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the withdrawal of this contract.
You bear the direct costs of returning the goods which, due to their nature, such as solar modules, cannot normally be returned by post. In the case of goods that, due to their nature, cannot normally be returned by post, the costs of the respective shipping company are charged. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
The right of withdrawal does not apply to the following contracts:
-Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive.
-Delivery of goods to resellers and companies.
-Deliveries of solar modules, inverters and batteries to private individuals.
-Deliveries that have been made with a forwarding agent are generally excluded from return.