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Manufacturer Support

Need help with installation? You can directly contact the Customer Support Team of the manufacturer via Email or telephone. They usually can assist and help you better and more quickly. However, we are also very happy to assist you to contact our partners and manufacturers, which could take longer.

Customer Service & Support of Shinetech Manufacturers und Partners:

APSystems
Address for replacement within the guarantee :
APsystems
c/o Jürgen Zimmermann
Cypresbaan 9
2908LT Capelle aan den IJssel
Niederlande
Email:support.emea@apsystems.com

BYD
Telephone: +49 (0) 9352 8523999
E-Mail: service@eft-systems.de

EVBox
E-Mail: info@evbox.de
Web: https://evbox.com/de-de/wissen/support

Fronius
Telephone: +49 (0) 6655 91694 0
E-Mail: sales.germany@fronius.com
Web: https://www.fronius.com/de-de/germany/kontakt

Growatt
Telephone: +49 (0)6172 2675500
E-Mail: service.de@growatt.com
Web: https://www.growatt.de.com/show-23-2.html

Goodwe
Telephone: +49 (0) 39484-976363
E-Mail: service.de@goodwe.com
Web: https://support.goodwe.com/portal/en/home

Hoymiles
For technical assistance and support:
Email: service@hoymiles.com

SolarEdge
Telephone: +49 (0) 89 2019 40 40
E-Mail: support@solaredge.de
Web: https://www.solaredge.com/de/service/support

Solis
Manufacturer of Solis is Ginlong
Telephone: +31 (0) 85 048 1300
E-Mail: euservice@solisinverters.com
Web: https://www.ginlong.com/de/aftersales.html

Sungrow
Telephone: +49 (0) 89 9982 414 75
E-Mail: service@sungrow-emea.com
Web: https://gsp.sungrow.cn/user/login