Need help with installation? You can directly contact the Customer Support Team of the manufacturer via Email or telephone. They usually can assist and help you better and more quickly. However, we are also very happy to assist you to contact our partners and manufacturers, which could take longer.
Customer Service & Support of Shinetech Manufacturers und Partners:
APSystems
Address for replacement within the guarantee :
APsystems
c/o Jürgen Zimmermann
Cypresbaan 9
2908LT Capelle aan den IJssel
Niederlande
Email:support.emea@apsystems.com
BYD
Telephone: +49 (0) 9352 8523999
E-Mail: service@eft-systems.de
EVBox
E-Mail: info@evbox.de
Web: https://evbox.com/de-de/wissen/support
Fronius
Telephone: +49 (0) 6655 91694 0
E-Mail: sales.germany@fronius.com
Web: https://www.fronius.com/de-de/germany/kontakt
Growatt
Telephone: +49 (0)6172 2675500
E-Mail: service.de@growatt.com
Web: https://www.growatt.de.com/show-23-2.html
Goodwe
Telephone: +49 (0) 39484-976363
E-Mail: service.de@goodwe.com
Web: https://support.goodwe.com/portal/en/home
Hoymiles
For technical assistance and support:
Email: service@hoymiles.com
SolarEdge
Telephone: +49 (0) 89 2019 40 40
E-Mail: support@solaredge.de
Web: https://www.solaredge.com/de/service/support
Solis
Manufacturer of Solis is Ginlong
Telephone: +31 (0) 85 048 1300
E-Mail: euservice@solisinverters.com
Web: https://www.ginlong.com/de/aftersales.html
Sungrow
Telephone: +49 (0) 89 9982 414 75
E-Mail: service@sungrow-emea.com
Web: https://gsp.sungrow.cn/user/login